From handover, Handgraaf sets up the structure around the professional and keeps the household's knowledge in one record you can open at any moment.
Place the person. Set the structure. Keep the record.
Recruitment and placement happen through Our Process. The Keep begins at handover.
Review Our Process →Responsibilities, household standards, vendors, maintenance and approval thresholds.
Continuity never depends on one person's memory.
Places the employee.
Limited estate setup.
Operational knowledge may remain with one person.
Provides tools.
Requires the household to configure and operate them.
Does not recruit or manage the professional.
Places the professional through Our Process.
Establishes the estate structure.
Supports implementation.
Preserves the permanent record.
Nothing changes how you live. It takes about four hours of your time, once.
The placement guarantee covers replacement terms for the first 30 days; this 90-day process covers onboarding, household standards and operational review.
Properties, assets, vendors and open projects catalogued on site. Existing staff and vendors stay unless you say otherwise.
Preventative calendar, SOPs and approval thresholds agreed in writing.
Principal feedback and a records-quality audit — an early, objective read on whether the placement is working.
Most owners have less control before a manager, not more, because nothing is written down.
You set the threshold. Below an agreed figure, work proceeds. Above it, nothing moves without your approval.
Vendor proof comes first. Requirements depend on the work and engagement; where applicable, licensing and insurance are documented before access is granted.
Audit any line, any time. The record shows what was quoted, done and paid, and who authorised it.
The professional may change. The estate does not start over. The Keep stays with the house.
Vendors, warranties, service history, receipts and visits usually live in a phone, an inbox and one person's memory. We put them in one record per property, ready for whoever holds the role next.
Each asset carries the same maintenance, vendor and cost record as the residences.
Primary, secondary and investment properties, at home and abroad.
Inspection intervals, service records and vendor paperwork in one place.
Haul-outs, crew coordination and yard invoices logged and tracked.
Service history, appraised value and condition on record.
Every expense is classified as capital or operating as it is recorded. Your accountant receives a clean export, not a box of receipts.
| Category | La Jolla | Jackson Hole | Italy | Year to date |
|---|---|---|---|---|
| Landscape & grounds OpEx | 38,400 | 9,600 | 12,000 | 60,000 |
| Pool, spa & water OpEx | 14,200 | — | 4,800 | 19,000 |
| HVAC & mechanical OpEx | 9,800 | 6,400 | 3,900 | 20,100 |
| Housekeeping & linens OpEx | 52,000 | 11,500 | 18,000 | 81,500 |
| Roof & envelope CapEx | — | 46,000 | — | 46,000 |
| Vehicles & vessel CapEx | 21,300 | 4,100 | — | 25,400 |
| Total | 135,700 | 77,600 | 38,700 | 252,000 |
Most estate emergencies were visible months earlier. An organised house makes them visible.
Every system with its age, warranty and service interval.
Secondary homes prepared before you arrive and after you leave.
Who may enter, when, and under whose supervision.
Photographed condition, dated service and itemised value for insurers, appraisers and counsel.
We operate the Keep daily on live estates, so it improves continuously, without a migration. An automated review agent documents facts already in your record, such as a model or warranty date, and flags anything needing a vendor or spending for your manager.
It never contacts anyone and never authorizes spending.
Each change is logged with its source record.
It is never used to train anything outside your own record.
Each estate is a separate, isolated database. There is no shared client directory.
Access is limited to named accounts, enforced at the database itself, not just a login screen.
You can revoke access at any time. If our engagement ends, the record stays with your home.
The Keep runs on Google Cloud and Netlify. Their certifications are theirs; we claim none of our own.
The principal sees what needs a decision. The professional sees the work. Both read from one record.
The demonstration estate is fully populated and entirely fictional — a real structure with invented residents. Open any tab and see exactly what an owner sees.